Return Policy
At BengoMart, your satisfaction is our priority. If you are not entirely happy with your purchase, we're here to help.

1. Return Eligibility
You can request a return under the following conditions:
✅ The item was delivered within the last [7/10/15] days.
✅ The item is unused, in original condition, and in its original packaging.
✅ You have the proof of purchase or order confirmation email.

2. Non-Returnable Items
✅ Certain items are not eligible for return, including:
✅ Perishable goods (e.g., food, flowers)
✅ Personal care products (e.g., cosmetics, undergarments)
✅ Digital products or downloadable items
✅ Customized or made-to-order products

Items marked “Final Sale”
3. Return Process
To initiate a return:
1. Contact us at
info@bengomart.com  with your order number and reason for return.

2. Our support team will confirm if the return is approved and provide return instructions.

3. Ship the product back to us at the provided return address. Return shipping costs are [borne by the customer/BengoMart – choose one].

4. Refunds
✅ Once we receive and inspect your returned item:
✅ If approved, a refund will be processed to your original payment method.
✅ Refunds may take [5–10 business days] depending on your bank or payment provider.
✅ You will be notified via email once the refund has been issued.

Note: Shipping and handling charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at [Insert Email] with details and photos (if applicable).

6. Cancellations
Orders can be canceled within [1–2 hours] of placing them, as long as they haven't been processed or shipped. Contact us immediately if you need to cancel.

7. Contact Us
If you have any questions about returns or refunds, please contact us:

🔷 BengoMart Returns Department 🔷
✅ Email: [Insert Email Address]
✅ Phone: [Insert Phone Number]
✅ Website: www.bengomart.com